In a groundbreaking move to embrace the digital era, Karachi Electric (KE) has launched a fully digitized new connection process, promising enhanced convenience, transparency, and a customer-centric approach. This strategic shift marks a significant transformation in the operations of the energy provider.
Streamlined Application Process
The new digitized system seamlessly integrates end-to-end with SAP, eliminating the need for lengthy manual procedures. This transformative technology allows a diverse range of applicants, including residential, commercial, industrial, and agricultural connections, to effortlessly apply online and monitor the progress of their applications in real-time.
Real-time Updates and Notifications
Karachi Electric consumers can now stay updated on their connection applications through SMS and email notifications, providing timely information on the status of their cases. This feature enhances transparency and ensures that customers are informed every step of the way.
Digital Payment Facilitation
The online system facilitates digital payments through approved banking channels, offering users easy access to challans for their records. This not only simplifies the payment process but also aligns with the growing trend of digital transactions.
Personalized Customer Support
Dedicated personnel will be available to assist customers, especially those requesting high-load connections exceeding 80 kW. This personalized approach exemplifies KE’s commitment to customer satisfaction and streamlines the crucial first step in energizing a premises.
Commitment to Future Growth
Imran Rana, spokesperson for KE, emphasized the significance of adapting to the evolving virtual landscape. He stated that customers now demand ease, clarity, and transparency, which the newly launched KE New Connection website aims to address. The company anticipates a remarkable 30% increase in its customer base by 2030, reaching an impressive 5 million users.
Previous Digital Interventions
Rana highlighted KE’s commitment to innovation, citing previous digital interventions such as the KE Live App and the popular KE WhatsApp service. These initiatives showcase the company’s dedication to staying at the forefront of technological advancements to better serve its customers.
Karachi Electric’s embrace of digital solutions not only reflects its commitment to customer satisfaction but also positions it as a forward-thinking energy provider ready to meet the evolving needs of its growing customer base. The launch of the KE New Connection website is a testament to reducing barriers to access and empowering future electricity users in the digital age.
 has launched a fully digitized new connection process, promising enhanced convenience, transparency, and a customer-centric approach. This strategic shift marks a significant transformation in the operations of the energy provider.){kind=link}