In a groundbreaking move towards modernization, Pakistan Railways is set to transition into an E-office, leveraging digital solutions to enhance service efficiency and internal processes. This initiative, supported by the National Information Technology Board (NITB), reflects a commitment to transparency and effectiveness in governmental operations, ultimately steering departments towards a paperless future.
The e-office platform, a digital workplace solution, is poised to revolutionize the traditional manual handling of files and documents, replacing it with a streamlined electronic system. Through this transformation, Pakistan Railways aims not only to meet the needs of its users but also to instill transparency throughout the department’s operations.
Collaborating with the NITB, the railway staff will receive specialized training, ensuring a smooth transition to the digital workspace. The implementation of this digital approach anticipated to have far-reaching benefits, creating a transparent and user-friendly system.
In addition to the E-office initiative, Pakistan Railways has taken significant strides in embracing technological advancements. A specialized software application for managing journalist concession cards has developed, centralizing the data under the Directorate of Public Relations. This software seamlessly integrated with the centralized reservation center, enhancing efficiency and accessibility.
The department has also introduced a Networking Monitoring System (NMS) to closely monitor the railway network. This system ensures critical oversight, promptly addressing any network disruptions and holding service providers accountable until the issues resolved. The NMS serves not only as a proactive measure for network efficiency but also facilitates auditing processes.
Ensuring widespread internet accessibility, the railway headquarters office fully covered with internet services. Additionally, internet facilities extended to the Ministry through the PR Headquarters office as a backup link, ensuring uninterrupted connectivity.
In a bid to stay at the forefront of technological advancements, Pakistan Railways has developed an indigenous e-ticketing system. Leveraging the expertise of IT professionals hired from the market, the railway successfully deployed the system in May 2016. The e-ticketing system, equipped with the latest tools and techniques, includes a train-wise earning portal. This portal provides comprehensive real-time financial information, offering insights into passenger earnings from a commercial perspective.
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