Zong to Accelerate Pakistan’s Digital Transformation Via Comprehensive AI+ Plan

Pakistan stands at the edge of a major technological shift as AI continues to reshape global industrial and services aesthetics. Zong, a wholly owned subsidiary of China Mobile Communications Corporation and a leading architect of Pakistan’s digital infrastructure, recently announced its AI+ Plan designed to advance the country’s digital transformation. Positioned between Pakistan’s national development goals and China Mobile’s global technological momentum, the Zong AI+ Plan outlines a framework for responsible, scalable, and future-oriented AI deployment.

The company’s strategy is deeply aligned with both the China Mobile Group AI+ Strategy, which aims to build a world-class information and technology innovation enterprise, and the Pakistan National Artificial Intelligence Policy (2025). The national policy rests on six pillars

1. AI Innovation Ecosystem,
2. Awareness and Readiness,
3. Secure AI Ecosystem,
4. Transformation and Evolution,
5. AI Infrastructure,
6. International Partnerships.

This provides a holistic roadmap for AI-driven economic and social advancement. Zong’s strategic direction not only reflects these priorities but also puts them into practice.

Zong’s AI+ Plan is centered on intelligent transformation, which begins with robust digital foundations. The company continues to expand its high-performance computing capabilities, large-scale storage and advanced data lake technologies to support enterprise-level AI training and deployment. This unified intelligent infrastructure will also strengthen Zong’s role as a supplier of advanced connectivity and computing power in Pakistan.

A key component of this transformation is the evolution of Zong’s networks through AI-driven management that will help to enhance network reliability and reduce latency across 4G services, the transition to 5G, followed by the eventual 6G rollout. Zong envisions its network becoming a fully autonomous system, capable of allocating resources in real time to support increasingly complex industrial and consumer applications.

Zong’s AI+ Plan also emphasizes the creation of a Comprehensive AI Capabilities Hub, bringing together machine learning, deep learning, computer vision, natural language processing, intelligent computing infrastructure, strengthening large-model capabilities, and accelerating AI applications across industries and emerging Generative AI technologies. The hub will function as a unified platform for developing, testing, and deploying AI models across the enterprise.

Beyond technical capability, Zong is investing in knowledge empowerment. The company is developing systems based on advanced architectures such as Retrieval-Augmented Generation (RAG) and Agentic AI, enabling employees to access specialized telecom knowledge, regulatory information, and service workflows using natural language. These intelligent tools are expected to significantly improve operational efficiency, accuracy, and decision-making across the organization.

Aligned with the Pakistan AI Policy’s focus on innovation and readiness, the hub will also foster open collaboration with universities, startups, and technology partners to create solutions suited to Pakistan’s unique needs.

For customers, AI will enable more personalized and proactive services through intelligent interaction platforms powered by natural language and Generative AI models. Precision marketing tools will help Zong anticipate customer needs while respecting transparency and privacy standards.

Beyond telecommunications, Zong is expanding its role as a DICT (Data, Information, Communication, Technology) provider. Leveraging AI-enabled solutions, the company aims to support digital transformation across sectors including manufacturing, agriculture, healthcare and education, directly contributing to national economic modernization.

Zong’s roadmap goes beyond applying existing AI technologies. The company is pursuing forward-looking research in contextual intelligence, proactive service models, continuous learning systems and human-AI collaboration. These efforts aim to develop intelligent agents capable of understanding industry context, adapting to evolving environments and working alongside human teams to enhance productivity and strategic decision-making.

Recognizing that sustainable AI advancement requires collective effort, Zong aims to collaborate broadly with government, academia, industry, and international partners. The company will support research programs, contribute to AI talent development, invest in national infrastructure and leverage China Mobile’s global expertise to strengthen Pakistan’s position in the regional AI landscape.

Zong’s AI+ Plan positions the company as a key enabler of national progress, strengthening Pakistan’s digital capabilities through innovation, collaboration and world-class infrastructure. By aligning its initiatives with national AI goals, Zong supports Pakistan’s journey toward digital supremacy, ensuring a future driven by intelligent systems, empowered talent and sustainable technological growth.

Link to the whitepaper https://zong.com.pk/uploads/Zong-A1-Paper-V2.pdf