Earlier this week, multiple reports suggested that Samsung’s new foldable smartphone, the Galaxy Fold, was prone to breaking after just a few days of usage.
“The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches,” Samsung wrote in a statement.
Yet ahead of the launch, journalists supplied with review samples reported malfunctions after only a day or two of use.
The malfunctions raised the spectre of Samsung’s doomed Galaxy Note 7 phone three years ago. Battery and design flaws in Note 7 resulted in some units catching fire or exploding, forcing Samsung to recall and cancel sales of the model.
Technology journalists took to Twitter on Wednesday to report instances of the screen either cracking or flickering.
Bloomberg reporter Mark Gurman tweeted that The screen on his Galaxy Fold broke just after two days of usage.
According to tweets, the users should not remove the plastic layer over the screen.
A wrapper around the device featured “ATTENTION” in uppercase and warned not to remove the layer, showed a tweet from another sample recipient.
Samsung on Thursday said removing the protective layer might result in damage, and that it would clearly inform customers of the issue.
Samsung has said it plans to make at least 1 million Fold handsets, versus the total 300 million phones it produces annually. It has closed Fold pre-orders due to “high demand”.
On Thursday, the firm told Reuters there was no change to its release schedule following the malfunction reports.