Doctor On Call; Making Healthcare Convenient and Accessible to All

The mandate of digitally-enabled solutions brought by the pandemic isnt new; its simply been brought into sharp focus now. Current events have accelerated the digital paradigm shift to increase the reach and relevance of public services – particularly those focusing on saving lives and livelihoods. However, the results of the shift are not as evident in Pakistan as in the rest of the world but gladly, the direction our sectors and authorities have taken are on our way to digital transformation.

HANDS Pakistan, one of the largest and most renowned Non-Profit Organizations, following their norm of facilitating the society, has introduced Doctor On Call, as the most trusted and most reliable online medical platform, providing all medical services and consultation to the customers from the comfort of their homes with the motto of sehat aur sahulat sath sath.

In correspondence to the growing need of telehealth services and facilitating the customers from the comfort of their homes, physicians and specialists of Pakistani origins were reached out through Doctor On Call to continue their practice through the telemedicine platform. More than 50 consultants trained in different specialties joined the platform during this critical time. This initiative has been taken in continuation with the vision to develop a sustainable health ecosystem and to provide universal access to quality health care to a population of 5 million people through information, communication, and technology.

How does it work?

A complete management information system has been developed where every little detail about the onboard doctors and patients will be timely updated.

The Onboard doctors are connected to the patients via call. The patients contact DOCTOR ON CALL via the helpline where the call operator gathers important brief information from the patient, then in after submitting that patient on the digital portal, they will CONNECT that patient to the available doctor & then the doctor will enter all the information received from the patient in the EMR & then the E- prescription sent to the patients phone number through AUTO SMS & WhatsApp.

What services does Doctor On Call offer?

  1. Consultation:

If you wake up in the middle of the night with symptoms that youre concerned about what can you do?

Normally, you would have to wait until the doctors clinic opens the next day, or rush to a 24/7 clinic. However, with Doctor On Call, you can reach your doctor 24/7.

We have a network of qualified and certified medical professionals in our Doctors Pool, who are providing their expert opinions, in different fields of Medicine. With over 50 verified doctors on the panel, Doctor On Call is positively touching the lives of people across Pakistan with highly reliable and timely medical consultations.

  1. Laboratory Tests:

Combining convenience, comfort, and quality, Doctor On Call has collaborated with Dr. Essa Laboratory & Diagnostic Centre for their state-of-the-art technology, experienced staff including radiographers, and accredited radiologists, help bring premium medical care to your doorstep. The highly reliable and hygienic laboratory test (Diabetes workup, HTN, Renal & Liver workups & others), through Lab sample collection from Lab, directly / providing home Collection and that too at reasonable and discounted prices are available at Doctor On Call.

With lab tests including radiology tests available at your doorsteps via Doctor On Call in collab with Essa Lab, you dont need to travel, wait in long queues first to get the test done and then to get the reports. All of it can be done- just by your phone.

  1. Paramedic / Nursing services:

We have collaborated with two major service providers & we are providing nursing services throughout the city of Karachi, through Qualified & Trained Staff Home Nurses. With Doctor On Call, you can be sure that you will receive hospital-quality of nursing care from our qualified and professional staff in the comfort of your own residence.

What do some of Our patients say about us:

Back in June, I went through a major physical trauma that broke my ankle. With pain shooting through my body, I didn’t have the energy to move around let alone go for a regular checkup.

This was when someone in my family told me about Doctor On Call, a platform created to provide medical assistance at the comfort of our homes, a platform that changed the condition of my leg if not my life!

Never in my life could I have ever imagined that I will be seeking medical advice comfortably at home. Thereby, kudos to the mastermind behind this virtual initiative.

Be it operator, or doctor I was beyond impressed by the diligence exhibited by everyone affiliated by doctors online, and I fully recommend it  everyone. Rumessa Hassan

We had a very satisfying experience with Doctor On Call. I caught some mild symptoms andsince it was unsafe for everyone around me hence, I consulted a doctor via Doctor On Call. The doctor suggested getting a covid test done and the professional staff came over to my place with the hygienic covid kit to get the test done. All of the procedures and my quarantine went through the platform from the comfort of my home. Would definitely recommend it to others. — Hamza Shahid

Telehealth has also been proven successful and effective in several countries especially since the COVID-19 pandemic. Beyond the COVID-19 pandemic, telehealth at scale has the potential to dramatically increase health equality, particularly in nations with limited primary healthcare coverage, because it can improve accessibility for individuals with geographic or disability-related problems.

Considering the successes of many countries, many public and private sectors are innovating and working to cost-effectively and methodically introduce and scale up these services. HANDS Pakistan takes deep pride in bringing the constructive and much-needed platform to introduce more and better eHealth programs to benefit people and health workers in Pakistan.

Syeda Qandeel Zehra
Syeda Qandeel Zehra
Syeda Qandeel Zehra is a senior content writer with writing expertise in different niches. She is an MBA graduate by qualification and loves to write about diverse topics. Zehra has 3 years of writing experience and currently employed at as a content writer.


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